frequently asked questions

You have questions? We have  answers

We know you probably have plenty of questions related directly to your business and website needs. Below are some answers to general questions we often get asked.

A custom website is designed especially for you and your brand. It’s unique in its layout and design.

A responsive website means that it is designed to display effectively on desktops, notebooks, tablets and mobile devices.

Information architecture describes how the different pages of a website are related to each other. This is usually communicated through a visual diagram called a sitemap.

These are page designs that include navigation elements, layouts, colour schemes and indicative copy and images for key pages such as: Home, Services, About, News and Contact.

An interactive prototype is a working version of your website that is designed to prove the functionality and features as they will work in the browser.

Basic design elements and indicative content are applied at this stage to allow all parties to make final decisions on the functionality.

When we commence the design and development of your website, time frames, scope and budgets are already in place.

Any new features requested once production starts may need to be treated as a separate project with a new budget.

WordPress is an open-source content management software and currently powers around 41% of all websites on the Internet.

The project is contributed to by tens of thousands of developers around the world. It is growing from strength to strength.

WordPress allows us to develop flexible and customizable websites to modern standards and observes web development best practices.

Furthermore, the community of web developers that use WordPress reaches far and wide. It allows us to tap into this collective intelligence and bring that wealth of experience to your project.

We have found that customised video tutorials are far more effective and convenient for our customers.

They get to view and learn how to publish content on their website, at a time that suits them.

And most importantly if they want to delegate the website publishing role to a staff member it’s so easy to train them.

Your website needs to be hosted by a hosting company that specialises in WordPress hosting.

We’ve worked with nearly all the big hosting companies over the last 20 years, and Kinsta offers the most secure, fastest hosting available.

Their technology and support are brilliant. Support costs to our clients have decreased dramatically after working on this platform.

Most of our WordPress clients are hosted on Kinsta inside the Australian Google data centers.

If you subscribe to one of our ongoing website support plans, we will be your first point of call should something go wrong with your website.

We will determine whether it is something the hosting company needs to fix or something that is covered by your plan.

We will also provide training and video tutorials to assist you in using your website once it is launched.

Once we launch your website, we provide 30 days of support.

During this period, we iron out any bugs and ensure your website is running smoothly.

We also provide video training modules to help you confidently publish content on your website.

After 30 days, you can subscribe to one of our ongoing website support plans to ensure your website is looked after and maintained.

These plans include updating your software, regular backups, security checks, and making sure your website is online and open for business 24/7/365.

More information on our website support plans is available upon request.

The time it takes for your website to appear on page 1 of Google depends on the search keywords or phrases that you use to attract visitors to your website.

Plus, the number of businesses also using those keywords and phrases.

Nobody can guarantee how long it will take for your website to appear at the top of search engine results pages (including people who work for Google).

However, some factors can improve your chances.

  • SEO strategy and implementation
  • Building your website on WordPress with Search Engine Optimisation fundamentals built-in.
  • Creating unique content around targeted keywords to help increase your visibility amongst search engines.

At the commencement of your website build, we will discuss SEO with you, to help create a solid foundation for your business.

We will integrate Google Analytics and Search Console software into your new website.

Then we will show you how to log in to your Google Analytics account. You will be able to view a wide range of statistics about your website.

The stats include the number of visits to your website, page views, and the time spent on your website.

When you subscribe to our maintenance plan, you will receive a more detailed analysis of your website performance.